We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries We are seeking a Key Account Manager to join our team in Madrid and immediately be assigned to fulfil an important role within one of our major banking clients.
Reporting to the confirming supply management team of the client, your goal will be to expand the Confirming business (Supply Chain Finance Programs) by offering the product to our client's many suppliers.
You will be responsible for: Presenting, explaining and describing our client's Confirming product and its advantages to their suppliers.
Organizing and leading webinars with suppliers to introduce them to the features of Confirming and its benefits.
Supporting, coordinating and guiding suppliers in the E2E onboarding process, and resolving any incidents/doubts that may arise during this process.
Improving the service experience of suppliers and engaging them with our client's product.
Tracking supplier use of confirming; investigating, understanding, driving and improving their service experience.
Owning the resolution of supplier issues end to end.
Collaborating with the Front Office on the strategy for incorporating new suppliers into the different programs; proposing, connecting and identifying opportunities.
Meeting SLA's and the delivery of tasks including KPI's for calls, emails and customer feedback.
Maintaining organized workflow based on priorities (organizing effectively, following up, mastering your day-to-day).
Experience & Qualifications: Native level fluency in English (C2), Spanish (C2) and French (C2).
Degree in Business Administration/Economics or equivalent Advanced Excel skills.
Good attention to detail combined with a proactive approach, good problem solving, attention and an ability to deliver results in a pressurised environment.
Experience in CRM tools (Salesforce or similar).
Strong communication and customer service skills.
Accustomed to dealing with external clients (companies).
About Us What's important to you is what matters to us… We are straight-forward, adaptable and outcomes-focused.
We build affinity, work with integrity and we always do what is right for our clients Our core principles of Expertise, Leadership and Teamwork underline the Davies values of: We are connected We are dynamic We are innovated We succeed together We live these values by … Caring for the health and well-being of our colleagues Increasing diversity and inclusion within our workforce Encouraging and accommodating flexible and hybrid working arrangements Creating a culture centred on interesting, complex, and challenging work and celebrating success Enjoying a fun, friendly, supportive, and sociable team-based environment Supporting performance driven career progression and providing access to professional skills enhancement via internal learning programs Recognising and celebrating the individual contributions of our colleagues Championing autonomy and empowerment of all our colleagues And if that wasn't enough… Rewarding success and hard work!
We offer a competitive basic salary and annual bonus based on performance.
Benefits package includes: Private healthcare Lunch vouchers via Edenred Flexible remuneration plan Online discount platform Competitive employee referral program Generous annual leave plan Inclusion and Diversity: Our Approach – At Davies we welcome different perspectives, support each other's ambitions, and grow together.
We work to build an Inclusive Culture where everyone can succeed.
We value the differences and benefits that a diverse workforce brings to the business.
We do not discriminate on the grounds of any differentiating factor and embrace the differences which make people unique.
Actioned through – Davies colleagues will deliver DEI though both local and global actions.
It is recognized that different geographies have different cultures, employment legislation and hold alternative views.
At Davies, we are committed to building an Inclusive Culture through DEI, and we are respectful of opposing views held to the company's position.