.Job Title: Account Manager Department: Customer Success Location: Barcelona Type: Full-time Reports to: Team Lead & Head of Customer Success About Us: Rentals United ( https://rentalsunited.Com/ ) is a hot B2B travel tech company born in 2014. Offices are located in Barcelona and Warsaw, and workmates are spread worldwide. We help our clients - Vacation Rental Owners and Property Managers- distribute their properties onto multiple sales channels in real-time, saving them time and increasing their booking rates and experience! Transparency, Connection and Opportunity building are the value pillars that represent Rentals United's People and Product! Role Overview: As an Account Manager, you will be pivotal in consulting real-time growth opportunities in maintaining and nurturing relationships with our clients. You will serve as a trusted advisor, working closely with clients to drive mutual success and growth within the industry. Key Responsibilities:Strategic Planning Understand each client's strategic objectives and identify growth opportunities. Evaluate client performance and develop action plans for optimization. Organize regular calls and business reviews to align with client expectations. Relationship Management Cultivate collaborative relationships with key clients. Liaise with internal teams to deliver optimal results for clients. Gather and relay customer feedback to relevant teams. Sales Channel Optimization/Projects Assist clients in developing new sales channel connections. Lead initiatives for sales channel revenue share deals. Analyze sales channel performance and recommend improvements. Performance Forecast and track Monthly Recurring Revenue (MRR). Work towards achieving MRR targets. Data Management Utilize CRM systems for efficient data management. Organize sales cycle records to track progress effectively. Deliver Proposal Arrange meetings with clients for upselling opportunities. Conduct product/service demonstrations. Negotiation Negotiate contracts to secure mutually beneficial deals. Networking Engage in online and offline networking activities as required. Key Performance Indicators: Quarterly and Monthly Recurring Revenue (QRR and MRR) Required Skills and Qualifications: Proficiency in English + Business level in a second language (one of four RU main languages) Knowledge of MS Office for reporting and documentation Deep understanding of negotiating techniques and marketing tactics Customer-centric and analytical mindset Preferred Skills and Qualifications: Understanding of Vacation Rental Business, Property Management Software, or Online Travel Agencies Proficiency in Engslih & Spanish/French Knowledge of CRM or sales management software (Hubspot is a plus!)real-time Timetable: We support the work-life balance of our colleagues. Autonomy, flexibility and of course, our working from home scheme. Early finish on Fridays ( 2 pm )
