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Alloga is a specialist provider of supply chain & logistic solutions for healthcare manufacturers, offering a complete range of logistics solutions with international reach and scale.
Alloga supports over 120 healthcare clients.
Our in-depth knowledge of the following healthcare sectors ensures our clients receive the necessary expertise to handle specialized requests.
JOB PURPOSE To manage a portfolio of current order to cash clients, oversee and report on service delivery, drive improvement, maintain contractual agreements, and identify and secure further commercial opportunities.
Key Tasks Service Provision To develop and maintain a positive relationship with Alloga's current client base, whilst actively supporting Alloga's Company Strategy.
To present Alloga and its services to Clients in a professional manner through direct communications in face-to-face meetings, telephone calls, virtual meetings, e-mails, and any other communicative mediums.
To ensure all contact with clients is responsive to their needs.
To ensure a schedule of business reviews appropriate to each Client is agreed, but at least one meeting per quarter, conducted with a planned agenda.
To explore, scope and potentially implement new business (inc. Value Added Services) to the benefit of existing Clients, and support Alloga's broadening of services.
Support the Implementation Manager as appropriate to ensure a successful go-live for new business.
To ensure a strong perception of Alloga's service proposition from current Clients.
To support Alloga's Client Survey in securing an appropriate and timely response.
Where a Client's Service is impacted by Alloga's actions, to provide a positive contribution to resolution.
To ensure timely response to Client enquiries and proactively communicate issues to Clients.
Strategic To understand future Client requirements and how their plans might fit with Alloga's property and/or strategic direction.
Compile Weekly storage report by Client by product type.
Where appropriate, raise and contribute to Alloga Change Controls to manage key business changes.
Commercial Appropriately escalate where a substantial risk to the account exists.
To ensure all Clients' accounts remain commercially viable, supported by a current Agreement/Contract.
Deliver and record additional revenue achieved for the business.
Where a Client's contract nears its expiration, to conduct or support renewal discussions.
Regulatory To maintain a reasonable level of understanding relevant to the industry.
Be aware of the Alloga Business Continuity Plan.
Reporting and Admin Contribute to the upkeep of the Clients Accounts Manual.
Ensure that the Client List in QPulse is up to date for all Clients.
To produce and report Monthly KPI's, identifying service issues.
General To ensure that all accidents and near misses are reported immediately to the HS&E Manager.
To ensure that all department activity is performed in accordance with company procedures and client instructions.
To carry out any reasonable requests as determined by Management.
Personal Attributes Flexible approach to work, able to plan and prioritize effectively.
Confident, enthusiastic with excellent interpersonal skills.
Strong team player, with the ability to also work with a level of autonomy.
Uses initiative and judgement effectively to make logical decisions.
Service orientated, with good commercial awareness.
Knowledge, Skills and Experience Required Educated to Degree Standard or with a significant amount of experience in a similar role.
Experience within the Pharmaceutical/FMCG industry a distinct advantage.
Understanding of supply chain/warehouse concepts.
Fluency in English.
Highly competent in standard office computer packages with excellent presentation skills.
Key Working Relationships Head of Client Accounts and Customer Care Senior Client Account Manager Client Account Managers Implementation Manager Head Of Customer Relations Customer Care/Customer Care Managers Please note this is a hybrid role to work 3 times a week on site to Borox (it will be changed to Illescas in the next following months), and 2 times from home.
What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice.
Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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