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Job Details Who we are?
Alcura partners with healthcare companies, professionals, and organizations to provide innovative solutions that improve patient care.
Tasks and Responsibilities: Sales Operations Strategy Development:
Align growth target of business to key accounts. Be the primary point of contact for the account, understand account requirements, pipeline and develop and grow the account.
CRM Management & Analytics:
Oversee the implementation and maintenance of a CRM system to support sales activities within clinical trials sourcing. Utilize CRM data to generate insights on customer behavior, market trends, pipeline analysis, revenue forecasting, and other key sales metrics.
Sales Process Optimization:
Continuously evaluate and improve sales processes within clinical trials sourcing, including lead generation, lead qualification, opportunity management, proposal development, contract negotiation, and order processing. Collaborate with cross-functional teams (e.g., Marketing, Strategic Sourcing) to ensure alignment between sales processes and overall commercial activities.
Sales Reporting & Performance Tracking:
Develop regular reporting mechanisms to track performance against sales targets and KPIs within clinical trials sourcing projects. Provide insights on performance trends, identify areas for improvement; propose actionable recommendations based on data analysis.
Cross-functional Collaboration:
Collaborate closely with cross-functional teams such as Project Management, Strategic Sourcing, Clinical Operations to ensure seamless integration between Operations activities and overall commercial efforts within clinical trials sourcing projects. Liaise with internal stakeholders (e.g., Strategic Sourcing Managers) to understand project needs/timelines; align resources accordingly.
Process Improvement Initiatives:
Identify opportunities for process improvements within the sales operations function; propose changes aimed at optimizing efficiency/effectiveness through automation/digitization where applicable.
Contract Management Support:
Work closely with the Sales team during contract negotiation/execution by providing support in gathering necessary information/documentation related to pricing agreements, terms/conditions specific to clinical trials sourcing contracts.
Quality Management System:
Work closely with the QA team to investigate any customer complaints or deviations related to sourced pharmaceutical drugs for clinical trials. Provide necessary information, documentation, and support to assist in determining root causes, implementing corrective actions, and preventing future occurrences.
Qualifications & Experience: Bachelor's or master's degree in business administration, marketing, or a related field.
5+ years of experience in sales operations or related roles, preferably within the pharmaceutical or healthcare industry.
Fluency in English.
Skills Required: Strong understanding of sales operations processes and best practices.
Good exposure to client engagement and commercial focus.
Proficiency in CRM systems and sales analytics tools.
Excellent analytical and problem-solving abilities.
Effective leadership and team management skills.
Strong communication and interpersonal skills.
What Cencora offers: Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Equal Employment Opportunity:
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
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