Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On Site), you will be part of our team of game-changers who are powering the brands of the future in fashion.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor.Follow all the processes and procedures of the project.Understand and comply with administrative duties.Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are proficient or bilingual in English with an advanced level of Spanish.Have customer care skills - ability to listen to and understand the customers' needs.Have Sales experience.Can take ownership of, and progress calls to resolution or escalate calls to resolution.Have working knowledge of IT platforms, equipment, and applications such as Windows/MS Office.If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week.Seasonal contract: Monday to Friday 9h 18h.Salary 18.400 euros gross/year + up to 2.400 euros gross/year in bonus.Good location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs.
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