We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries.
We are currently seeking a Customer Support Technician to join our team on a 6-month contract, with the possibility of joining the company permanently.
The Opportunity:Our client is currently looking for Customer Support with at least one year of experience and a great desire to learn and grow with our CX team.
Together, we will take the attention of our users to the next level!
You Will Be Responsible For:Incident resolution typical of an electronic money institution: card payment errors, duplicate charges, refunds, unrecognized charges, balance discrepancies, etc.Incident management through Atlassian's Jira tool.Contact with suppliers for resolution of user incidents.User support in different processes: registration process in the app, card sending and activations, data changes, PIN resets, etc.User support related to our products in different programs (international money transfers, cryptocurrencies, rewards, etc.)
and with our marketing campaigns and promotions (Uber Eats discounts, sweepstakes, etc.
).Your Experience:At least 1 year of experience as a Customer Support Technician.Knowledge in customer service tools (Zendesk/Intercom) and incident resolution (Jira), Avaya Icloud.Proficient in handling phone calls, from communication/information to a claim.Experience in banking or financial products, or having worked in outsourcing companies is a plus.Intermediate level skills in Microsoft Office.Fluent/Native in Spanish and at least B2 in English.About Us:What's important to you is what matters to us.
We are straight-forward, adaptable and outcomes-focused.
We build affinity, work with integrity and we always do what is right for our clients.
Our Core Principles:We are connectedWe are dynamicWe are innovativeWe succeed togetherWe Live These Values By:Caring for the health and well-being of our colleaguesIncreasing diversity and inclusion within our workforceEncouraging and accommodating flexible and hybrid working arrangementsCreating a culture centred on interesting, complex, and challenging work and celebrating successEnjoying a fun, friendly, supportive, and sociable team-based environmentSupporting performance driven career progression and providing access to professional skills enhancement via internal learning programsRecognising and celebrating the individual contributions of our colleaguesChampioning autonomy and empowerment of all our colleaguesAnd If That Wasn't Enough:We offer a competitive basic salary and annual bonus based on performance.
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