.We're Getir, the pioneers of ultra-fast grocery delivery, that delivers in minutes and works for everyone. Getir started 7 years ago and is now present across Turkey, UK, Netherlands, Germany, Spain, Portugal, Italy and France and the USA! We plan to rock the streets and doorsteps of many more cities across the world. We're backed by international investors, including US investors Sequoia and Tiger, having raised a total of $938M this year alone. Today, Getir brings hot food, and well your weekly groceries. We see what you need, then we make it! This means bringing together the worlds of technology, supply chain, retail, analytics, marketing, and more. We strive for perfection, even in areas where the rest do not.Considering that we promise thousands of items through the app, it is imperative that all these items be available, at the right condition, to all of our users, all the time. Thus supply chain is incredibly important for Getir. Our unique business model requires a mix of innovative and traditional supply chain methods so that we can better live up to our value proposition. It's all about making the customer experience better, then better again.What you will do: Monitor the quality of the products ensuring they meet the specifications and standards at all times.Lead and manage product recall process and updates.Accountable for the day-to-day technical management of quality for Getir customers' needs and expectations, whilst aligning to the company quality policy & objectives.Complete & send all documents/reports required by customers (allergens questionnaires, supplier questionnaires).Manage product complaints with the relevant buyers (log, investigation, response, close off, assign responsibilities).Manage QA checks and compliance to Getir standards.Organise dark stores' audits & visits as per plan, attend (physically or remotely) and close the reports on time, with the support of the Operations team if required.Requirements: The Skills You'll Need to Succeed: Food science degree or equivalent.Demonstrated knowledge and experience in Food Safety (HACCP) & BRC.Experience with retailers and food services specifications systems.Experience in providing excellent customer services.Demonstrated ability to interact effectively with people at different levels.Strong levels of analytical & curiosity & ability to cross-check information.Good at planning and organizing workload to meet deadlines.Attention to detail.Good verbal and written communication skills.Proficiency using key software (Word, Excel, PowerPoint).Benefits: A once-in-a-career opportunity to work with one of the fastest growing mobile-commerce businesses in the world.Career development opportunities and we really mean it when we say this. Upward and sideways mobility are some of our favourite terms.A competitive compensation package
