Join a leading organization in the healthcare industry dedicated to delivering high-quality patient care and exceptional service.
Our commitment to excellence and innovation drives us to provide top-tier healthcare solutions.
We are seeking a dynamic and experienced Customer Service Manager to lead our customer service team in Madrid and help us uphold our reputation for outstanding customer care.
Position Overview:
We are looking for a Spanish-speaking Customer Service Manager with exceptional leadership skills to oversee and enhance our customer service operations.
The ideal candidate will have proven team management experience, a customer-centric mindset, and the ability to communicate effectively in both Spanish (fluent) and English (minimum B2 level).
This is an exciting opportunity for a results-oriented professional to make a significant impact in the healthcare sector.
Key Responsibilities:
Leadership & Team Management:
Manage, mentor, and motivate the customer service team to achieve performance goals.
Conduct regular team meetings, performance reviews, and training sessions to ensure a high level of service.
Foster a positive and collaborative work environment that promotes professional growth and team satisfaction.
Customer Service Excellence:
Oversee daily operations to ensure efficient handling of customer inquiries, complaints, and service requests.
Develop and implement strategies to improve customer satisfaction and retention rates.
Handle escalated issues and ensure prompt resolution in line with company policies and standards.
Operational Management:
Monitor key performance indicators (KPIs) and prepare detailed reports on team performance.
Optimize workflows and implement process improvements to enhance efficiency and service quality.
Collaborate with other departments, such as sales, marketing, and clinical teams, to align customer service efforts with organizational goals.
Compliance & Standards:
Ensure the team adheres to industry regulations, privacy laws, and company policies.
Stay updated on best practices and trends in customer service within the healthcare industry.
Required Qualifications: Language Proficiency:
Fluent in Spanish (written and spoken).
Proficient in English (minimum B2 level).
Experience:
At least 3-5 years of experience in a customer service management role, preferably within the healthcare or a related industry.
Proven track record of leading teams and driving results in a fast-paced environment.
Skills:
Strong leadership and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Effective communication and conflict-resolution skills.
Proficiency in CRM systems, Microsoft Office Suite, and other relevant tools.
What We Offer:
Competitive salary, reflecting your expertise and contributions.
Comprehensive health and life insurance coverage.
Opportunities for career growth and professional development.
A supportive and inclusive workplace culture.
Other employee benefits, including wellness programs and exclusive discounts.
Why Join Us?
This is your chance to play a pivotal role in a thriving organization that values innovation, teamwork, and customer satisfaction.
As a Customer Service Manager, you'll have the opportunity to lead a talented team, contribute to the company's growth, and make a difference in the lives of our customers.
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