Company Description
Are you looking to make your mark in a challenging new role in an international company, using your experience in CX management? We are hiring a CX Director for our Europe team. This person can work from any of our Europe offices, in a hybrid environment. This opportunity brings with it a wide range of opportunities for growth and development in the CX space. If you have a great understanding of the increasingly complex world of customer experience and the drive to help others succeed, then this could be the role for you!
About us
Rentokil Initial plc delivers services that 'Protect People, Enhance Lives'. We protect people from the risks of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We aim to enhance lives with services that protect the health and wellbeing of people and the reputation of our customers' brands. Throughout the world, demand for higher standards of public health, stricter food safety legislation, and compliance with workplace safety regulations are driving demand for our service expertise. Rentokil Initial is a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific, and Africa. Rentokil Initial is a FTSE 60 company and operates in 80 countries with revenues of over £3bn. We are a 'people business' with over 40,000 colleagues. We offer a wide range of services to businesses, the public sector, and residential customers. Our core market categories are Pest Control and Hygiene/Washroom services. Market leading positions in major markets - UK, US, Australia, France, and emerging Asian and Latin American markets. Contract-based businesses with > 85% retention rates. Rentokil Initial has identified three core values that underpin our business - Service, Relationships, and Teamwork. By living our values, we are better placed to offer consistently outstanding customer service.
Rentokil Initial Europe
The Europe region spans 19 countries and over 30 businesses. We offer Pest Control, Hygiene & Wellbeing, Dental, Ambius, and Textile services to over 200,000 customers. We have ambitions to grow our business strongly over the coming years and have identified that CX is a critical element of our plans. Consequently, we are looking for a CX professional to help work with our country teams to deliver strong performance across all CX channels.
Job Description
The Customer Experience Director will be the senior CX leader for the European region, responsible for setting and leading the implementation of the CX strategy across the region, with a focus on improving customer satisfaction, retention, and stronger commercial performance for RI. They will own the blueprint for what we want it to be like to be an RI customer, now and in the future, in all of our 19 European markets, and will deliver this vision through annual action plans set in partnership with the countries and relevant suppliers.
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