.Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job DescriptionAt Nexthink, we provide our customers with class-leading products to enable continuous improvement of their employee experience. Our solution delivers unparalleled visibility across all environments so IT teams can consistently see, diagnose, and fix digital workplace issues. The 50+ engineering teams at Nexthink that develop our products rely on its Technical Platform to build, deploy, and scale our cloud infrastructure and services.The Data Infrastructure team, part of the Technical Platform group, owns the data stores that support the ingestion, processing, storage, and retrieval of events collected from millions of endpoints every second. It is responsible for the operations, automation, reliability, scalability, and cost-effectiveness of all critical data infrastructure, including Kafka, Clickhouse, and Amazon Aurora clusters.Join a small team of diverse and experienced engineers who have full ownership of their domains, from the requirements gathering and design phase to implementation, validation, and deployment. You'll be part of a group that embraces DevOps and CI/CD principles, tries to automate everything they can, cares for quality and maintainability, and is working together to build a world-class internal developer platform with modern technologies and best practices.Responsibilities:Work with Architecture, Product Engineering and Security teams to design, develop and evolve the Data Infrastructure, following modern cloud-native best practices.Help make the Technical Platform a self-service offering so that Product Engineering teams can easily and reliably build on top of it.Contribute to Nexthink's tooling and automation frameworks for provisioning and scaling the infrastructure, with particular focus on resiliency and elasticity strategies.Monitoring and Observability: Build and manage the tooling for monitoring the platform, and assessing the health of the data pipelines.Operational reliability: Manage the availability of the databases and streaming platforms. Understand and be able to communicate the scale, capacity, security, resilience and performance attributes and requirements.Incident management and response: Detect, diagnose and fix incidents at the required Service Levels
