Looking to relocate to a city with a rich culture? Then Tangier is the best place for you! Tangier has a rich culture with an emphasis on their history. You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Walking through Tangier will feel like walking through history! Not only can you enjoy the beautiful city of Tangier, you can also start to work there.All of this is possible while working as a Team Manager for a company who provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!Profile: Work experience in a managerial position with preference in the contact center industryDemonstrable experience with KPIs and Stakeholder management, talent scouting, and selection, coachingCommunication and interpersonal skills, diplomatic and tactful.Know how to plan and organize your tasks smoothly.Keep an eye on your goals and think in terms of solutions.Work proactively and independently, you have a hands-on mentality and are decisive in everything you do, you think customer, build your community, encourage motivation and culture.Get on well with the standard MS-office tools, internal applications and systems.Coordinate and register the activities of a teamDevelop and check that customer service quality procedures are appliedDevelop service performance indicatorsAnalyze the resultsElaborate or contribute to customer strategyDefine the annual action plans and objectives of the serviceYour Responsibilities: Achieving the commercial and operational objectives for the clients.Improve the quantitative and qualitative operational performanceHiring and follow-up your team and customer service specialistsProvide the necessary guidance and coaching frequency, conducting assessment and absence interviews and improving performanceDiscuss the current performance with the clients and make plans for the futureMotivate and coach the employee in a positive way to bring out the best in themselvesMonitor the customer agreements, processes reporting and sharing the results back with knowledge and provide trainingHold weekly team meetings with fellow team leaders and the call centre manager to discuss the findings, the team, the plans and concrete resultsYour Skills: Excellent level of DutchEnglish and French it's a plus (C1 level)Excellent communication skillsLeadership skillsProject management skills with knowledge of presentationProblem-solving and analytics skillsTeam and time management.Detail-oriented with advanced project management.Communicating, analyzing and collaboratingIndependence and flexibilityBenefits: Develop your skills in an innovative environment.18 days holidays (Moroccan Law) of the country you are working for.Health insurance.A positive atmosphere.Water, coffee or tea.Hospitalization insurance, group insurance.Location: Tangier, Morocco#J-18808-Ljbffr