KAM Support & Document Management Team Leader Location: Madrid Time Type: Full time Posted: 3 Days Ago Job Requisition ID: R0641377 The role of Team Leader manages, evaluates, develops and leads Customer Service teams to ensure that the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets. Document Management and KAM Support Team Leader executes customer centricity in his/her respective team between Italy, Spain, Portugal and Andorra. Develops his/her team and ensures operational excellence in his/her team. Responsibilities and key activities: People management. Facilitates information sharing and creates a collaborative working environment. Drives competence development in the team. Monitors and leads the performance. Uses Customer Service data to bring forward ideas to improve customer experience. Ensures teams compliance with company policies. Manages the team's operation within budget. Ensures processes are followed according to defined global processes. Meets KPI targets. Ensures customers' complaints are promptly replied to and followed up. Professional requirements: People leadership skills. Native speaker of Spanish. Good level of English is an asset. Italian and Portuguese languages are a plus. IT knowledge. Prior working experience in Customer Service or Administration and team leading. Customer Management skills. Higher vocational diploma in technical or commercial sciences. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life. Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
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