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Job DescriptionJOB FUNCTION: Being based in Madrid the HAE KAM will be responsible for leading and developing local strategic customer relationships to grow Takeda´s business within compliance and legal requirements in the following regions: Madrid, Caceres and Canarias.
ACCOUNTABILITIES:Therapy & Product Liaison: Deliver agreed strategy and all necessary tactics within the key accounts in order to drive Takeda performance, including and not limited to delivering product and therapeutic knowledge, detailing to prescribers, and negotiating sales terms with hospital pharmacies.Run high-level scientific meetings with customers to convey product importance.Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.Participate at congresses, meetings and trainings.Act as an ambassador for the Takeda brand, its vision and values that achieves patient focus at all levels of the business.Have a deep understanding of respective area and products, including knowledge of products, product strategy, positioning, key messages, programs, company developments, customers and competitors.Responsible for continuous expansion of his/her knowledge, identifying gaps and new requirements specific for his/her context and addressing them proactively and independently.Account Management: Formulate comprehensive and insightful key account plans to build, manage and improve trustful relationships with key stakeholders, whilst maximizing Takeda performance. In coordination with supply chain, ensure Takeda product(s) is/are available at account level. Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within your accounts.
Develop deep local insights into priority accounts in order to shape and implement innovative offerings to meet account needs. In coordination with the Brand Manager, shape and identify key marketing strategies that reflect customer needs and implement activities to support this strategy. Active participation in marketing strategy definition to provide input when required.
Commercial Excellence: Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision makers and important local players. Make changes as needed from new business opportunities and changes in the market place to achieve financial objectives.
Analyze territory sales and competitors together with customer behavior for best KAM or IFP planning. Perform local marketing and sales analyses and gain patient flow insights. Champion Key Account Management approach and share best practices among KAM team. Track and communicate KPIs and performance metrics as defined in the account plan. Form, execute and follow-up tactics and KAM plans in regards to strategies and objectives for business areas in a cost-effective way leading to best ROI. Report on progress and deviations to First Line Manager or Business Unit Director. Weekly reporting and analyzing and follow-up of activities in CRM system.
Communication & Cross-Functional Collaboration: Develop and maintain strong, effective and constructive relationships with external partners including KOLs, therapy nurses, other HCPs, patient associations, hospital pharmacists and administration by taking a leadership role in the communication and liaison between all external customers.
Serve as a central coordinator infield of the contact and communication for account related activities with HCPs communicating value that Takeda provides to clients. Transmit clients voice and needs to the organization and coordinate the required resources within Takeda to respond to them.
Orchestrate different channels to provide best content for clients with support from back-office (marketing, omnichannel BP). Build and apply understanding of customer organizations and networks to develop relationship maps. Develop relationships with clients that are perceived as unbiased partnerships with client's best interests at the forefront instead of commercial transactions.
Proactively engage in collaboration with fellow KAM team as well as other field partners to ensure alignment in objectives and coordination of activities with accounts and external stakeholders. Identify and raise relevant issues and propose potential solutions through the appropriate internal and external channels. Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders.
Others: Ensure business objectives are met in full compliance with laws, regulations and Takeda standards of Business Conduct and Ethics. Monitor compliance with external and internal policies and procedures. Promote, encourage and demonstrate commitment to Takeda-ism philosophy and values. Communicate to pharmacovigilance department any adverse reaction at the time of becoming aware of it, following company's internal procedures.
EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGEEducation: B. Sc. Degree or equivalent.
Experience: Previous experience in engaging partnership with HCP, having delivered strong results in a secondary care environment (preferably in a specialty care setting). Experience of close collaboration with HCP/payers and commercial/access managers in engaging value based partnerships. Experience in working in a multifunctional environment collaborating with different roles and departments.
Skills: Self starter/innovative thinker, results oriented and entrepreneurial mindset, able to work autonomously, analytical thinking, resiliency, strong communication skills, scientific knowledge, omnichannel engagement.
Knowledge: Background in the area of biological or medical sciences, understanding of main dynamics within the pharmaceutical industry and within the National Health System, mastery of the complexities of interacting with, influencing and developing customers.
PHYSICAL DEMANDS: Ability to drive or fly to attend meetings, audits, and training. Manual dexterity required to operate office equipment. Carrying, handling and reaching for objects.
TRAVEL REQUIREMENTS: Willingness to travel and be away from home (large geographic territory and central briefings).
Locations: Madrid, Spain
Worker Type: Employee
Worker Sub-Type: Regular
Time Type: Full time
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