We are looking for a Customer Happiness Specialist who will be the voice of the brand in front of our customers.
Your challenge & roles:Deliver exceptional customer serviceCustomer advocate within the companyCollect customer feedback and insightsYour responsibilities:Provide accurate information about products, orders, shipping, and returnsResolve customer complaints and issues efficiently and effectivelyMonitor order fulfillment and shipping processes to ensure on-time deliveryHandle and escalate complex cases to the appropriate team membersMaintain detailed customer records and document all interactionsAct as the primary voice of the customer and advocate for their needs and interestsCollaborate with other teams (e.g., Product, Operations, Marketing) to provide insights and feedback from customersIdentify and communicate common customer pain points and suggest solutions to improve the customer experienceParticipate in cross-functional projects related to customer service and experienceStay up-to-date on industry trends and best practices in customer service and experienceAnalyze customer feedback and data to identify trends, issues, and opportunities for improvementCreate reports and dashboards to share key insights with stakeholders across the companyDevelop and maintain customer personas, profiles, and segmentation to inform customer-centric strategies and initiativesJob Type:Full-time
Salary:€19,000.00 - €21,000.00 per year
Benefits:Flexible hoursIntensive work hours on FridaysOptional remote workMeal vouchersSchedule:Monday to Friday - Flexible hours
Application Questions:What are your salary expectations for this new position?
Experience:Customer service: 2 years (Required)
Language:English (Required)Spanish (Desirable)Job Location:Hybrid remote work in 08005 Barcelona
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