K738 Customer Representative - Hebrew Market

Advisor Location: Barcelona, Spain
Description: Customer Representative Main tasks: Log call details onto call management systems and provide response and resolution within SLA.Escalate potential service issues initially with Mentor.Follow all the processes and procedures of the project.Ensure contractual SLA is maintained.Provide cover for other Agents in their absence, either within the same team or across teams.Liaise with Supervisors/Mentors on specific projects where requested.Understand and comply with administrative duties including holiday, sickness, and overtime.Attend regular Team Meetings.Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfaction.Hours and Benefits: Shift: 39 hours/week from Monday to Friday 09:00 - 18:00.Salary: 21,700 Euros gross/year + up to 2,000 Euros gross/year in bonus.Permanent contract.Ongoing training.Diverse growth opportunities.Start date: Immediate.Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked).Requirements: Native level of Hebrew with fluent English.Good disposition to work in a customer service environment.Customer care skills - ability to listen to and understand the customers' needs.Ability to take ownership of, and progress calls to resolution or to escalate calls to resolution.The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ23-002662-1-ISRAEL

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