PositionSales Analyst (Customer Relations)
LocationArden, NC
About UsBorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our CultureWe believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career OpportunitiesWe manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
Pay & BenefitsAll positions start at an above market pay rate for that position. Benefits are also above market and include:
Day 1 Medical Coverage with potential of no monthly premiumOnsite Health Clinic for employees and dependents (age 14 and over) at no costDental, Vision, Life, AD&D, and Disability CoverageTuition Reimbursement Program after 18 monthsRetirement Savings Plan (401k) with a matching programCompany paid holidays and vacation starting Day 1Job PurposeThe BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. This position will be responsible for managing customer demand, purchase orders, and providing adequate information allowing customers to plan their production; as well as support customers with managing on-time delivery, customer questions/complaints, and ensuring world class satisfaction.
Key ResponsibilitiesDaily calls with customer to build relationships involving trust and collaboration.Collaborate with scheduling, planning, logistics, and operations to ensure builds are scheduled according to customer demand.Monitor EDI demand variations weekly to ensure accurate financial reporting.Manage impact of customer short lead schedule increases and decreases to minimize operations impacts.Extract data from SAP and provide analytical analysis to support customer presentations, sales forecasting, and operations planning.Maintain optimal working relationship with scheduling, planning, and operational teams.Work with third-party logistics to ensure on-time pickup of outgoing product requirements.Support weekly reporting of customer key metrics including on-time delivery and sales forecast.Participate as an effective team player in support of continuous process improvement.Support plant by analyzing customer order volatility and trends.Understand and adhere to current quality and control policies.Build strong working relationships with customer contacts.Work directly with organizational sales, finance, and operations functions to provide accurate monthly forecasting for units and revenue.Act as liaison between customer and organization to ensure alignment with customer demand.Support sales team with accurate information regarding customer concerns.Create strong alignment between customer relations, scheduling, material planning, and operations.Work directly with program management to support new product introductions.Perform other duties as needed.What We're Looking ForBachelor's degree in a business-related field with 1 year or more experience, or 3 years of related experience preferred.Strong communication and interpersonal relation skills.A demonstrated ability and willingness to carry out multiple tasks with minimal supervision.Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) – Strong focus on Excel.SAP and manufacturing experience is preferred.Attendance on the job is essential.Must be able to work in a team environment.Must be able to follow instructions, safety rules, and regulations.What We BelieveInclusion, Integrity, Excellence, Responsibility, Collaboration, Safety.
Equal Employment OpportunityBorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com.
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