We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
We are seeking a skilled and experienced Level 3 IT Technical Support Engineer to join our dynamic team.
The Level 3 Support Engineer will be responsible for providing advanced technical support to resolve complex IT issues and ensure the stability and efficiency of our clients' IT environments.
ResponsibilitiesProvide Level 3 technical support to diagnose and resolve complex IT issues escalated from Level 1 and Level 2 support teams.Collaborate with internal teams and external vendors to resolve escalated technical issues in a timely manner.Develop and maintain technical documentation, including troubleshooting procedures and knowledge base articles, to facilitate the resolution of similar issues in the future.Participate in on-call rotation to provide after-hours support and ensure the availability of critical IT systems.Proactively identify opportunities to improve IT infrastructure and processes to enhance system performance, reliability, and security.Provide guidance and mentorship to junior support engineers and contribute to their professional development.RequirementsBachelor's degree in Computer Science, Information Technology, or related field.6 years of experience in a Level 3 IT support role, preferably in a fast-paced environment.In-depth knowledge of network protocols, server operating systems (Windows/Linux), virtualization technologies, and cloud platforms (AWS/Azure).Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues and implement effective solutions.Excellent communication and interpersonal skills with the ability to interact professionally with clients and internal teams.Relevant certifications (e.g., CCNP, MCSE, AWS Certified Solutions Architect) are a plus.Ability to work independently and collaboratively in a team environment, with a strong commitment to customer satisfaction.
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