Credit Controller (Standard Collections) - Bristol Job Introduction DACBeachcroft has an exciting opportunity for an experienced Credit Controller to join our Credit Control Team on a full-time, permanent, hybrid basis in our Bristol office. This is a role in the Credit Control Team that would suit an experienced Credit Controller who manages their own ledger and thrives in a busy collections environment. The Credit Controller (CC) will work as part of a busy team of around 6 credit controllers within the CC Department. You will be responsible for a ledger & achieving the firm's collection targets.
We are a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role. If this applies to you, please contact ****** in confidence, quoting the reference number for this vacancy in the subject box of your email. We are happy to talk flexible working and encourage you to discuss our approach during the hiring process.
Role Responsibility High volume external/internal phone calls/emails chasing the firm's debt.Regular contact with Partners, Clients and fee-earners about their debt.Dealing with queries in-line with the ISO27001 requirements (internal & external).Use 3E software to manage a ledger, notes, queries.Frequent liaison with other teams within the Finance department.Regular meetings with management to discuss collections, escalations and problematic issues.Adhere to the firm's collection procedure.Understand & manage the Partners requirements.Ensure cash collection targets are met.Confident in own ability and able to look for a resolution prior to escalating.Handle confidential information in line with the firms' data security protocols.Collating & correcting Invoice data & cleansing existing data.Liaising with accounts to provide and receive information to ensure data accuracy.Contact the Sales Ledger Team to ensure allocations are completed accurately.Review all debt to identify matters in need of write off, or escalation.Use excel to sort, analyse & display data, & use pivot tables & V lookups.Occasional travel to other offices.The Ideal Candidate Good credit control experience including managing queries is essential.Proven track record in reducing debt in a busy collections environment.Previous legal or professional services experience is highly desirable.Experience of 3E or similar accounting systems is highly desirable.A tenacious personality able to handle difficult phone calls and meetings.Lateral thinker able to generate creative solutions to complex problems.Ability to manage high workloads.A team player but able to use own initiative.IT literate with ability to pick up new systems quickly.Flexible with a positive 'can do' attitude.Good level of numeracy, spelling and grammar.
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