Millets offer some of the most exciting careers which can provide you the kind of involvement, teamwork, progression, or recognition you seek from a job opportunity.
Role Overview:Managing the store team, you will focus on driving sales and maximizing store profitability while providing industry-leading service on the high street. You will continue to exceed your store's KPIs and maintain the company standards while following company guidelines. Most importantly, you will represent the business in the most professional manner.
Customer ServiceMaintain customer retention by providing first-class service. Deal with inquiries and complaints and resolve the issues/requests. Drive consistency within your internal teams to achieve the highest service levels. Have a strong understanding of the Customer Service measuring program, Customer Satisfaction surveys, and company Net Promoter Scores.
SalesEnsure that targets are achieved and, where possible, exceeded. Analyze Oracle reports to assist you in making key sales decisions. Manage in-store devices to capitalize on a wider range of products. Confidently use the store's dashboard to analyze Footfall, Average Transaction Value, and conversion, applying this to the store environment.
Visual MerchandisingFollowing a company brief, ensure that this is applied to your store and maintain high visual standards. Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques. Ensure all new and advertised products are visible and in the correct locations. Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.
Training & DevelopmentDevelop existing team members and encourage progression within the company. Hold regular training meetings within the store, making sure the team around you can maintain the high standards required. Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments. Management development should be prioritized by the use of in-house training.
Skills/Experience/Knowledge NeededRetail Management experience would be advantageous.Excellent Time Management skills.Strong verbal and written communication skills.IT skills - Microsoft Outlook, Word, and Excel.We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits:
Holiday AllowanceDiscretionary Bonus SchemeStaff Discount on JD Group and other brands within the organizationPension SchemeHealth plans – Depending on the level of rolePersonal development opportunities to learn and develop at work.Due to the high volumes of applications our opportunities attract, it takes time to review them all.
#J-18808-Ljbffr