Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Our organisational culture is entirely unique, distinguished by an uncommon blend of courtesy, cordiality and intellectual energy. We seek those who can bring a wealth of life experience and inspired ideas to our table. In return, we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the benefits that flow from our employees' external pursuits. We raise our bar high at Aesop and never lower it; this is one of the keys to our success and one of the many reasons why people wish to work here. If you would like to join Aesop, we invite you to peruse our current career opportunities.
Purpose of the RoleWe currently seek a dedicated Retail Consultant to work within our Aesop El Corte Ingles Serrano counter, in Madrid. The successful applicant will have flexible availability and may be required to work weekends. This is a full-time position and you will be required to work 40 hours per week. The Retail Consultant has the primary responsibility to sell our products through natural and intentional customer interactions. Through effective communication and selling skills, they explore possibilities and unite customers with products that meet their needs, thus building lasting customer relationships and contributing to Aesop's commercial success.
Primary AccountabilitiesDeliver seamless customer experienceOwn self-development and performanceMaster brand and category knowledgeExecute retail essentialsSuitability ConsiderationsPeople who thrive in this role:
Enjoy interacting with others and working in a teamDisplay confidence in communication, including tactile demonstrationSwiftly adapt to people and situationsGain satisfaction from providing solutionsSeek out opportunities to continuously grow and developStrive to deliver and exceed on goals and targetsAre motivated by exceeding customer expectationsKey Experience, Knowledge & SkillsExperience in customer service environment e.g., retail, hospitalityProven track record of effective selling skills and ability to drive commercial outcomesHistory of successfully participating in and contributing to a teamDemonstrated ability to utilise empathy to manage interpersonal relationshipsWorking knowledge of skin care and skin care industryKnowledge of hair care, body care, fragrance and home categories (advantageous)Strong communication skillsExcellent problem-solving skillsAesop proactively seeks out curious, creative, passionate individuals who think laterally and are capable of delivering work of the highest standard.
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