Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Our organisational culture is entirely unique, distinguished by an uncommon blend of courtesy, cordiality and intellectual energy. We seek those who can bring a wealth of life experience and inspired ideas to our table. In return, we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the benefits that flow from our employees' external pursuits. We raise our bar high at Aesop and never lower it; this is one of the keys to our success and one of the many reasons why people wish to work here. If you would like to join Aesop, we invite you to peruse our current career opportunities.
Purpose of the Role We currently seek a dedicated Retail Consultant to work within our Aesop El Corte Ingles Serrano counter, in Madrid. The successful applicant will have flexible availability and may be required to work weekends. This is a full-time position and you will be required to work 40 hours per week. The Retail Consultant has the primary responsibility to sell our products through natural and intentional customer interactions. Through effective communication and selling skills, they explore possibilities and unite customers with products that meet their needs, thus building lasting customer relationships and contributing to Aesop's commercial success.
Primary Accountabilities Deliver seamless customer experience
Own self-development and performance
Master brand and category knowledge
Execute retail essentials
Suitability Considerations People who thrive in this role:
Enjoy interacting with others and working in a team
Display confidence in communication, including tactile demonstration
Swiftly adapt to people and situations
Gain satisfaction from providing solutions
Seek out opportunities to continuously grow and develop
Strive to deliver and exceed on goals and targets
Are motivated by exceeding customer expectations
Key Experience, Knowledge & Skills Experience in customer service environment e.g., retail, hospitality
Proven track record of effective selling skills and ability to drive commercial outcomes
History of successfully participating in and contributing to a team
Demonstrated ability to utilise empathy to manage interpersonal relationships
Working knowledge of skin care and skin care industry
Knowledge of hair care, body care, fragrance and home categories (advantageous)
Strong communication skills
Excellent problem-solving skills
Aesop proactively seeks out curious, creative, passionate individuals who think laterally and are capable of delivering work of the highest standard.
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