The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
What you'll be doing:Monitor and track the order from the start through to implementation.Ensure suppliers' portals are kept up to date (in real time) for the purpose of ordering and obtaining order updates.Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates.Escalate issues to suppliers to ensure key deliverable dates are met.Own customer issues through to resolution and escalate to the next level of support or management when required.Fully immerse yourself as a team player, helping others when required and assisting with ad-hoc tasks from time to time by your manager.Schedule and action all tasks to completion within specified timescales.Handle incoming calls from our Resellers as required.Investigate the root cause of recurrent provisioning and fault issues.Provide technical advice to resellers and internal staff.Skills, Qualifications and Experience:Experience in a customer-facing role.Solid demonstrable working knowledge of Microsoft Office packages.Excellent communication skills including listening, clarity when speaking, and comfort in phone communication.A desire to succeed and develop skills.Accuracy and attention to detail is paramount.A problem solver at heart with experience in solving issues of all sizes.The ability to take ownership, prioritize, and follow up on issues while working under pressure.Being a team player is paramount; enjoy being part of a team.Self-motivated and enthusiastic.What's in it for you?Investment in your future career with a variety of learning and development opportunities.No dress code - embrace the freedom to bring your whole self to work.25 days annual leave, plus bank holidays.You'll even get your birthday off, too!A pension plan for your future.Complimentary refreshments in all our offices.For a comprehensive list of all our benefits, click here.
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