ARAGO Consulting is an international leader in the implementation of the digital transformation of the HR function with innovative cloud HR solutions. We support our clients throughout their HRIS project, from the expression of needs to the implementation and post-go-live support by favoring the transfer of skills to the teams in the various countries deployed. With a head office based in Paris, we are established in several European countries, but also in South America. We are thus able to support our clients all over the world, during and after their HRIS projects. In a context of strong growth and evolution,
we are developing our team in Spain for our office in Malaga. We are looking for a Support Consultant to support our clients in their digital HR transformation and infrastructure. Ready for a new challenge? Look out for your mission, future Support Consultant!
In Spain, Malaga Your missionsAs a Support Consultant, you will:
Promptly respond to customer requests/questions (Hypercare and Post-go live project)Follow up on tickets, assignments, next steps and solution/closure of tickets.Provide guidance to customer and respond to queries (Level 1 and Level 2)Coordinate support activities and teams to achieve solution for each ticket (Level 3)Organize and lead follow-up calls for Support activities with customers and our main partner (UKG)Your profile- Higher education, in Computer Science or in Human Resources, you have at least a first experience working in a HRIS environment.
- You'll be the facilitator between Partners, Support Consultants and Customers.
- You know how to organize, categorize and manage priorities.
- You have an excellent vision on how to provide support (consultant/skills needed, type of clients, module, category).
- You're able to bring responsiveness and fluidity to the processing of requests.
- You want to accelerate your career by integrating the world of cloud and a forward-looking business. You are a good communicator and motivated to join us.
- You speak English and French.
Why join us?ARAGO Consulting's values guide us every day, to address challenges and build a strong corporate culture:
CollaborationPassion & engagementInnovation and creativityLeadershipEntrepreneurshipRecruitment stepsHR interview2nd interview with a Manager3rd interview with a Country Delivery Manager2+ years
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