Junior Technical Consultant - IT Service ManagementMadrid, M, ESMicro Focus (now OpenText) is one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.Your ImpactAs a Junior Technical Consultant in IT Service Management (ITSM), you will play a pivotal role in supporting the implementation and optimization of ITSM practices for our clients. Your efforts will directly contribute to enhancing service delivery, improving incident resolution times, and ensuring compliance with industry standards. By assisting in the development of ITSM strategies and tools, you will help organizations achieve greater operational efficiency and client satisfaction.What the Role OffersProfessional Development: Opportunity to gain hands-on experience and grow your skills in ITSM under the mentorship of senior team members.Technological Exposure: Work with leading ITSM tools and software, contributing to their implementation and maintenance.Collaborative Environment: Engage with cross-functional teams to troubleshoot technical issues and recommend process improvements.Learning Opportunities: Participate in training sessions and workshops, continuously enhancing your knowledge of ITSM frameworks and practices.Flexibility: Enjoy a flexible work environment, including remote work options, promoting work-life balance.What You Need to SucceedEducation: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).Experience: around 2 years of experience in IT service management or a related field, with familiarity in ITIL frameworks and best practices.Technical Skills:Programming Languages: Java, Python, C++Soft Skills: Strong analytical and problem-solving abilities, effective communication skills, and the capacity to build strong client relationships.Language Proficiency: Fluent in English (written and spoken); proficiency in German or French is advantageous.One Last ThingIf you are passionate about ITSM and eager to contribute to the success of global organizations by optimizing their IT service delivery, we invite you to join our team. This role offers an excellent opportunity to kick-start your career in IT consulting and service management with OpenText, a leader in Enterprise Information Management.
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