.Clarity AI is a global tech company founded in 2017 committed to bringing societal impact to markets.
We leverage AI and machine learning technologies to provide investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions.We are now a team of more than 300 highly passionate individuals from all over the world, with offices in New York, Madrid, London, Paris, and Abu Dhabi.
Together, we have established Clarity AI as a leading sustainability tech company backed by investors and strategic partners such as BlackRock, SoftBank, and Deutsche Börse, who believe in us and share our goals.
We are dedicated to cultivating an exceptional workplace environment.
We take pride in our culture, defined by our commitment to being fact-based, diverse, transparent, meritocratic, and flexible.We have plans to continue growing our teams globally, so if you would like to join us on this rocket ship, keep reading!
Your work will shape and guide the sustainable decisions of investors, companies and consumers worldwide.Role Description We are looking for a Jr.
Solution Analyst to join our Solution Centre team.
Your mission is to help users quickly overcome the challenges they encounter when using our platform.
The Solution Centre is a real-time interface between Clarity AI and our users, resolving issues and relaying feedback and challenges to the business so that we can build a better offering.You will be trained to quickly and accurately identify problems, and then perform detailed & meaningful analysis, diagnostic & troubleshooting for the client.
If needed, you will escalate the issue internally, all while ensuring our clients receive an outstanding support experience.Location The role is based in MadridWay of Working: HybridKey Responsibilities Maintain an outstanding level of customer service focusProvide platform support for usersCollaborate with internal partners such as the Product Specialist, Sales and Success teams to provide client feedback and strengthen client relationshipsIdentify opportunities to implement and drive adoption of self-service solutions to meet client needsStay organized while managing multiple incoming workflowsExamine core issue statistics for trends in production issues and partner with clients to ensure preventative measures are implemented successfullyRequirements We're looking for someone who:Is able to present complex topics in client-friendly languageIs comfortable communicating in writingIs able to learn on the job and absorb new information quicklyHas a track record of going above and beyond for demanding clients.Is an avid user of technologyIs looking to make an impact on the worldPreferred Qualifications Fluency in other languages (French, German, Italian, Portuguese, etc