Junior Operations Specialist In Customer Support (Chinese)

Junior Operations Specialist in Customer Support (Chinese) Department: Customer Operations Employment Type: Full Time Location: Warsaw Description What you'll do: Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels). Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers. Ideally, you'll bring with you: Fluent communication in English and Chinese (both spoken and written, minimum C1 level). Experience working with targets (nice to have). Eagerness to learn about the airline industry and customer service. Satisfaction from helping people and willingness to go the extra mile for them. You enjoy following procedures with attention to detail. Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM. Perks and benefits: Internal training programs and knowledge-sharing events. Personalized progression plan. Access to mindfulness and well-being platform (Mindgram). Language classes. Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy. Life, health insurance, and private healthcare. MacBook Air. Unlimited, free use of AirHelp's services. Annual travel allowance. Team days. Events and parties.