Junior It Support Specialist

Key Responsibilities
Administering users and their corporate IT equipment and associated software
Providing support in-person and remotely
Troubleshooting and resolving user issues
Implementing user change requests
Handling support tickets, logged by users, in a timely manner
Identifying and tracking end user hardware and software needs
Recommending IT solutions that meet business needs
Performing advanced hardware and software installation, configuration and deployment
Maintaining hardware/software inventories
Collaborating with other IT Teams to troubleshoot and resolve technical issues
Collaboration with external vendors
Minimum Qualifications
Bachelor's degree in computer science, Information Technologies or a related field
Good knowledge and hands-on experience with Microsoft's technology: Windows 10/11, O365, Intune, Active Directory
Good organisational skills and ability to prioritise tasks
Basic knowledge of Windows servers, networking, and security
Analytical and problem-solving skills
Ease of learning new technologies
Very good English skills (both spoken and written)
Ability to communicate at all levels

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