.Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.Com THE ROLE The objective is to contribute and be part of the team responsible for the support and execution of customer services activities ensuring that output is accurate and on time. Your responsibilities will be focused on customer services. RESPONSIBILITIES Use HR expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks Where applicable ensure Data Management is performed accurately and on time Ensure Tickets and Calls are responded within SLA timescales and to a high standard Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs SOC Controls completed on time and with the necessary evidences All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate Highlight to Service Manager any deviations from the standard scope of service Ability to recognize and deal appropriately with sensitive and confidential information Contribute to team meetings and raise any issues immediately to your Service Manager Build good relationships with internal stakeholders and keep them up to date when needed REQUIREMENTS 100% Attainment of customer SLA agreements Demonstrate professionalism and act responsibly Adherence to all Security and Compliance procedures and quality standards Flexibility to support a global and fast paced environment Attention to detail Excellent Dutch written and verbal skills and good English skills Self-motivated and a willingness to learn Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person