THE ROLE The objective is to contribute and be part of the team responsible for the support and execution of customer services activities ensuring that output is accurate and on time. Your responsibilities will be focused on customer services.
RESPONSIBILITIES Use HR expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks.Where applicable ensure Data Management is performed accurately and on time.Ensure Tickets and Calls are responded within SLA timescales and to a high standard.Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs.SOC Controls completed on time and with the necessary evidences.All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Highlight to Service Manager any deviations from the standard scope of service.Ability to recognize and deal appropriately with sensitive and confidential information.Contribute to team meetings and raise any issues immediately to your Service Manager.Build good relationships with internal stakeholders and keep them up to date when needed.REQUIREMENTS 100% Attainment of customer SLA agreements.Demonstrate professionalism and act responsibly.Adherence to all Security and Compliance procedures and quality standards.Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.Flexibility to support a global and fast paced environment.Attention to detail.Excellent Dutch written and verbal skills and good English skills.Self-motivated and a willingness to learn.
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