The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed of an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by high-end and innovative technologies.
The junior Helpdesk technician will be assisting the other Helpdesk technicians with the responsibility of resolving user requests of any kind, both in-situ or remotely.
Main Responsibilities: Support to the usersTroubleshooting and administration of usersInstallation and support of computer HardwareInstallation and support of computer SoftwareSupport of cloud servicesSupport for meetings and roomsSupport of printersSupport of telephone lines and mobile devicesAbout the Department: The IT Department is responsible for providing IT services to over 500 users (employees or collaborators) located in Barcelona Biomedical Research Park – PRBB. The department is divided into 3 areas: the Helpdesk team - responsible for the direct support to the user, the Systems Administration team - in charge of administrating all the IT systems and the Web team - responsible for web development and support.
Whom would we like to hire? Professional Experience: Must Have: You have a bachelor's degree in computing, Telecommunications, CFGM/CFGS or similar degree obtained in the last 3 years.You have knowledge of: Windows 10 and 11, Mac OS, Linux main distributions (CentOS, Ubuntu), Microsoft Office, hardware installation and PC assembly, smartphones and common telephony, audio-visuals (projectors etc…) and networks (LAN, WIFI).Desirable but not required/Nice to have: Knowledge of SharePoint and Office365 will be appreciated.
Languages: You talk English, Spanish and Catalan.
Competences: Initiative: Proactive and results-oriented.Communications: Strong communication skills; written and verbal. Ability to interact with a diverse audience.Teamwork: Ability to work independently as well as being a team player.Collaboration: Can work collaboratively under standard and established procedures.Interpersonal relations: Able to build and maintain good relationships with internal and external colleagues at all levels.The Offer – Working Conditions: Estimated annual gross salary: Salary is commensurate with qualifications and consistent with our pay scales.
Target start date: As soon as possible.
We provide a highly stimulating environment with state-of-the-art infrastructures, and unique professional career development opportunities. To check out our training and development portfolio, please visit our website in the training section.
We offer and promote a diverse and inclusive environment and welcome applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation or gender identity.
The CRG is committed to reconciling work and family life of its employees and is offering an extended vacation period and the possibility to benefit from flexible working hours.
Application Procedure: All applications must include:
A motivation letter addressed to Yann Dublanche.Contact details of two referees.All applications must be addressed to Yann Dublanche and be submitted online through the "Apply" button below.
Selection Process: Pre-selection: The pre-selection process will be based on qualifications and expertise reflected in the candidates' CVs. It will be merit-based.
Interview: Preselected candidates will be interviewed by the Hiring Manager of the position and a selection panel if required.
Offer Letter: Once the successful candidate is identified, the People department will send a Job Offer, specifying the start day, salary, working conditions, among other important details.
Deadline: Please submit your application by August 10, 2024.
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