.Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry?Zoho is seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.About usWelcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent.As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Junior Customer Support Representative to join our team and provide exceptional support to our customers in the European market.Learn more about us, our customers, our story and our people.Key ResponsibilitiesLearn and master Zohos suite of SaaS products to become a product expert.Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.Maintain accurate and detailed records of customer interactions and resolutions.Contribute to the creation and improvement of support documentation.RequirementsFull professional proficiency in English and French Language (both written and verbal).Basic understanding of software programs; prior experience with SaaS products is an advantage.Ability to learn quickly and adapt to evolving product features.Excellent problem-solving and analytical skills.Comfortable working in an office environment.Bonus Skills :Proficiency in one or more European languages such as Spanish, German or DutchPrevious customer support experience.Basic programming knowledge.BenefitsCompetitive salary package aligned with candidates qualifications, experience, and the market value of the roleContinuous training and professional development opportunitiesSupportive and inclusive work environmentClear development plan in the short, medium and long runParticipation in coaching and mentoring schemesOpportunity to work with a global team and contribute to the growth of a leading technology companyIt is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.The successful candidate will be subjected to background verification in compliance with the national legislation and market standards
