Job Requisition ID: 24WD78871
Position OverviewIn this entry-level position, the Customer Success Associate (CSA) is focused on managing a large Territory portfolio to ensure coverage through daily high-scale customer engagement on the phone. Based in our Barcelona office, you will report to the CSA Territory Manager. CSAs increase value and success in the 'Onboard' and 'Use' lifecycle stages of our Territory customers as they deploy Autodesk solutions. You will engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers.
The CSA mission is to create customer loyalty and growth through irresistible customer experiences.
ResponsibilitiesHolistic review on the account to get a high overview into customer's experience before activity to enrich overall experienceCreate and use prioritization strategiesPerform 20 connected calls per working dayIncrease your portfolio activation and usage rates on a monthly basisFollow Geo Account Engagement modelUse provided conversation guides to participate in discovery discussions and understand the customer (Onboard, Use)Use digital content and other Support Resources based on the challenges/interests to the customerEngage with different customer personasReport progress and challenges to manager on a weekly basisFollow-up on a schedule for unsuccessful connected callsInsert notes from your interaction in CRM and update account health scoresMinimum Qualifications1-2 years of Experience in a customer-facing roleCustomer Empathy & Customer mindsetBusiness fluency in Dutch/Flemish and EnglishPerformance-driven approachExperience collaborating across multiple departmentsPreferred QualificationsBusiness Fluency in FrenchBackground in customer-facing roles including account management, customer support, product management and salesSDFC proficiencyAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us!
Salary TransparencyDiversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.
#J-18808-Ljbffr
