About the company We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.
As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit.
We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.
We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel.
Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market.
We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.
About the team At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.
We strongly believe in equal opportunities for everyone, both in the workplace and beyond.
We like to create spaces where everyone's ideas are equally valued and heard.
We are committed to inclusion, diversity and work-life balance.
We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.
We started in a difficult business environment and have grown from there, which is why we admire nonconformists who fight against the odds, refuse to be intimidated, and help others along the way.
With our digital DNA, we thrive on challenges, love to think outside the box, and move with the times.
Currently, we're developing our Customer Service department and we need a Junior Customer Experience Content Specialist.
Job purpose: Your mission is to elevate our Travel Agency's online presence and customer experience through the dynamic management of our website content and Help Centre.
With a keen eye for detail and a passion for delivering exceptional service, you will play a pivotal role in shaping our company's online presence and enhancing customer experiences.
As a CX Content Specialist you will be responsible for content alignment and content creation across our Client Experience teams.
This role will focus on how we communicate with Clients across all Customer Experience touchpoints, proactively and reactively updating content for both our internal Agent Knowledge base and external Client Facing FAQs.
In addition, you will be tasked with ensuring content alignment with our properties to avoid any potential mismatch.
What you'll do: Assist in planning, creating, and updating CX content across Stayforlong website (Help Center articles, macros/canned responses, internal knowledge bases) on a regular basis.Ensure content supports our brand standards, style guidelines, and legal and compliance requirements.Collaborate with team members to identify and address gaps in customer-facing content.Help adapt and localize content for different markets.Maintain the accuracy and integrity of hotel content.Manage escalated claims for content issues.Partner with other CX content team members to monitor trends, and ensure consistency and accuracy across all internal and external content touchpoints.Check daily to ensure content alignment with our properties to avoid any potential mismatch.Collaborate with external partners and hoteliers to ensure consistency across all hotel content.What you will bring: Enthusiasm for learning about customer needs and creating impactful content.Outstanding written and verbal communication skills in English; any other language is a plus, with the ability to adapt to brand tone and communicate effectively with different audiences.Familiarity with digital tools such as Google Workspace (G Suite); experience with content management tools is a plus.Experience using Microsoft Office tools such as Excel, Word, and PowerPoint.An eye for detail and the ability to deliver high-quality work under deadlines.Openness to feedback and a proactive attitude.Ability to break down complicated concepts into simple, easy-to-understand content.Ability to remain calm and effective under pressure.Open to working with AI.What we offer: Permanent contract.Immediate incorporation.Full-time.
Schedule: From Monday to Friday (9 am to 5 pm & 10 am to 6 pm).Possibility to work from home.Office located in the center of the city (Barcelona).Flexible remuneration: You will be able to include a restaurant card, transport card, kindergarten check, health insurance, and training.Taking part in a multicultural company.Excellent work environment.Sign up for our job offer and discover what we can achieve together.
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