.Junior Customer Care Specialist ENG/POL Location: Field/Home Based, SpainTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: 2024-0022201At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.Job Description Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer's needs. The major accountabilities of this position may include:Resolving customer inquiries and problems on first contact; Providing customerswith account information; Resolving or referring billing disputes; Correcting payment errors; Revising fee and finance charges as appropriate; Account maintenance;Taking card, check or other orders; Acting on lost or stolen cards/checks; Researching customer problems that could not be resolved during the initial contact.Basic QualificationsHigh school diploma or equivalentTwo to four years of relevant experiencePreferred Skills/ExperiencePolish and English (C1 level) are required, additional knowledge of Spanish is an advantageGood knowledge of concepts, practices, policies and procedures of banking products and servicesEffective telephone and interpersonal skillsStrong problem-solving and negotiation skillsAbility to handle difficult customer callsProficient computer navigation skills using a variety of software packages including Microsoft Office applicationsAbility to identify and resolve/escalate problemsGood time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer serviceIf there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits : We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities