Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.
Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media.
We pride ourselves on having a diverse and international culture that embraces the global community and acts locally.
We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
We are looking for a motivated and detail-oriented Junior CRM Manager to join our iGaming team.
In this role, you will assist in executing CRM strategies to enhance customer engagement, retention, and lifetime value.
You will work closely with senior team members to deliver data-driven campaigns and ensure a seamless customer journey across all touchpoints.
This is an exciting opportunity to grow your CRM expertise in the fast-paced company.
W hat you'll be getting up to: Campaign Execution and Management: Assist in planning, creating, and executing multi-channel campaigns across email, SMS, push notifications, and other platforms.
Manage day-to-day CRM activities, including content updates, segmentation, and scheduling campaigns.
Ensure campaigns are delivered on time and align with the overall CRM strategy.
Customer Segmentation and Personalization: Use customer data to segment audiences and create tailored campaigns.
Support the development of personalized customer journeys to enhance engagement.
Monitor and adjust segmentation strategies based on campaign performance.
Performance Tracking and Reporting: Analyze campaign performance using key metrics such as open rates, click-through rates, and conversion rates.
Prepare regular reports and insights to identify opportunities for improvement.
Collaborate with the analytics team to measure the impact of CRM initiatives on customer retention and revenue.
Collaboration: Work closely with product, marketing and campaign execution and cs teams to ensure CRM activities align with overall business objectives.
Coordinate with design and content teams to ensure high-quality, engaging campaign assets.
Support senior CRM managers in executing larger-scale projects and strategic initiatives.
Good to have: 2+ years in CRM, with a strong focus on coordinating multiple projects in igaming.
Good analytical skills with the ability to interpret data and generate insights.
Excellent organizational and time-management abilities.
Multilingual abilities are an advantage.
Strong communication and interpersonal skills.
Proactive attitude and eagerness to learn.
Attention to detail and a commitment to delivering high-quality work.
**Applications in English only please Diversity & Inclusion We embrace diversity and equality in a serious way.
We are committed to building a team with a variety of backgrounds, skills and views.
The more inclusive we are, the better our work will be.
Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.