.About the roleThe CRM Analyst will drive the performance of the Global Sales team by ensuring high quality of data in the team's SFDC CRM system and that processes are followed. This includes the analysis of our data to uncover process or data quality issues and proposing corrective actions. Drives pipeline health. Manages the more administrative tasks within the CRM world, like the timely creation of users or their deactivation. Manages the distribution and follow-up of any business requirements within our team. Supports business requirements raised to our IT as well as their testing. Helps with the creation/update of dashboards and reports. This role will also support to improve client data quality and the follow-up on corrective actions.What you'll be doingEnsure constant pipeline data hygiene & drive SFDC usage.Manage User access requests and deactivations.Analyze sales related data and provide insights.Follow-up on IT / SFDC requirements and ensure completeness.Support Client Data Quality and Hierarchy cleanup.Occasionally manage SFDC requirements, from raising requirements to IT and explaining the need, to testing, till training the users on the new feature.Provide ad-hoc support to the user community and support establishing best practices.Support the team in driving sales related projects.Support the strategic enterprise-wide implementation of new and existing CRM capabilities, including in-depth testing.About you2-3 years of experience in a business administrative role, in a service industry environment or an international organization.SFDC Sales CRM system knowledge is important.Detail oriented, organized, flexible, and reliable approach.Very good analytical skills.Excellent Excel skills and general MS Office.Affinity towards software and interest in handling multiple systems.Team player with a passion for customer service.Good communication and contact skills.Interest in working in dynamic multi-cultural & multi-disciplined teams, in a hybrid working model.A proactive and solution-oriented work approach combined with a positive can-do attitude.Business Fluent in English. Additional languages are an advantage.Education:Commercial Diploma or Bachelor's degree in Business Administration or related subjects.Why choose us?It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives
