Company Description More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel-related products and services.
Job Description You will be part of an experienced, passionate and dynamic team within the Flight Supply department working towards offering our customers the best deals and most relevant airfares available in the marketplace.
Your core responsibilities will be overseeing the performance of our flight providers to ensure we get the cheapest and error-free Air Fares and to solve any lack of content issues (e.g., supporting the integration of new carriers and/or routes).
You will also act as a point of escalation for the Customer Care department, identifying trends in recurring issues and working with technology teams on long term fixes.
If you have good analytical skills, a positive attitude and a proactive approach towards new challenges, this is a great opportunity for you!
Key Responsibilities Analyse data to identify patterns and suggest actions to improve bookability, increase conversion and reduce the error rate of our flight providers.
Manually investigate, track and resolve Price Matching Issues and Booking Issues.
Identify opportunities for more automated solutions to be implemented by our technology teams.
Manage and optimise internal settings to solve any lack of Air Fares content.
Support technical discussions with our flight providers to optimise the integration and improve overall efficiency.
Qualifications Essential Degree/experience in Business, Economics, Mathematics, Travel or similar fields.
Fully proficient in Excel.
At least 1 year of experience working with responsibilities similar to the ones required in the position and the requested tools (Excel).
Ability to influence others supported by great communication skills (to share meaningful insights and propose actions in an accurate and clear manner).
Strongly motivated and proactive, willing to learn and to bring new ideas.
Fluency in English as it will be your day to day working language.
Desirable Familiarity with digital and e-commerce business.
Previous experience in an Online Travel Agency, Airline or Air Fares Aggregator.
Additional Information Abilities/Qualities Analytical and quantitative approach.
Problem-solving and decision-making skills and innovative thinking.
Self-starter with strong attention to detail, focus on results and ability to meet deadlines.
Curiosity and open-minded attitude, positive and proactive thinking.
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