Job DescriptionAs a User Research Ops Specialist, you'll partner with the Research team, Product Design, and Product Management to ensure the efficient execution of research projects.You'll focus on optimizing participant recruitment, managing research operations, and collaborating with cross-functional teams to support research initiatives.Your ResponsibilitiesPartner with researchers to understand their study objectives, determine participant criteria, and select sourcing methods.Manage logistics for participant recruitment.Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders.Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensuring compliance with best practices.Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.Update the knowledge base enhancing discoverability of insights and structuring research repository strategies.Qualifications2+ years of experience in research operations, project management, or related roles in Product or Customer Success teams.Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience.Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.Familiarity with common UX Research tools and vendor management.Experience growing a knowledge management database.Strong project management, organizational, and communication skills.Experience conducting basic data analysis and customer segmentation to support researchers.Proficiency in English plus one or more of our languages: Portuguese, Spanish, Polish, Italian, or German.Additional InformationLet's Talk MoneyA salary adequate to your experience and skills.
The range is broad so that we can accommodate our roles for all levels of experience, but we will show you the career ladder to explain where we see your skills and impact within the company.
Your salary will be, now and always, 100% transparent to you.Flexible Remuneration and BenefitsSystem via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings; Share options plan after 6 months of working with us.True Flexibility and Work-Life BalanceRemote or hybrid work model with our hub in Barcelona; Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly); Summer intensive schedule during July and August (work 7 hours, finish earlier); 23 paid holidays, with exchangeable local bank holidays; Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).Health Comes FirstPrivate healthcare plan with Adeslas for you and subsidized for your family (medical and dental); Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy; Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
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