Ocado Technology is building the next-generation grocery ecommerce suite that's changing the way the world shops. At Ocado Technology, we're an ambitious global company completely transforming the way the world shops with our cutting-edge AI, ML, and robotic technology. With our retail partners spanning the globe, there's a huge amount of growth and opportunity. The e-commerce stream plays a key role in offering frictionless, convenient, and hyper-personalised shopping experiences for millions of global users across multiple platforms, in different regions, languages, currencies, and more.The Technical Writer is responsible for the delivery of all written content relating to the development and release of products or features for Ocado Smart Platform (OSP). Working directly with several development teams, the Technical Writer provides technical communication support to the team(s) and is involved in the development of new features and functionality from conception through to release. All features we develop must have approved UI text and documentation in order for them to be released, so this role is essential in helping us continuously deploy new functionality. For technical features, such as APIs and data feeds, this includes ensuring consistent naming of data fields and attributes, as well as full reference material.While the Technical Writer works directly with a development team, they are a member of a technical writing team within their business stream which provides the support, guidance, and education needed to perform the role, and also a wider Technical Communications unit. Away from the direct work with the development team(s), the Technical Writer is expected to take an active role in furthering the aims of the technical writing team. They will do this by contributing to improve the practices and working methods that are followed, and to enhance the clients' experience of using the OSP Help and Learning Centre.As a Technical Writer you will:Produce clear, easy-to-read, and consistent documentation and supporting content, for end-user systems, apps, APIs, and data feeds.Write concise, usable UI text in accordance with the UI style guide, and ensure consistent attribute naming for technical features.Work closely with Product Managers, UX Designers, Developers, and other Technical Writers.Understand the needs of Training Managers responsible for training clients in the use of our software, to ensure help content supports and complements their efforts.Produce consistent screenshots and other visualisations or media when required, such as videos.Review and proofread other writers' work.Contribute to the working methods and processes of the wider Technical Communications team.
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