AUDITOR NOCTURNO - OCCIDENTAL BARCELONA 1929Apply locations: Occidental Barcelona 1929, Barcelona, EspañaTime type: Full timePosted on: Posted 13 Days AgoJob requisition id: JR1469Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:Royal Hideaway Luxury Hotels & ResortsBarceló Hotels & ResortsOccidental Hotels & ResortsAllegro HotelsAll of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory.What will you do?Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida.Formalizar las llegadas (check in) y bienvenida de clientes.Formalizar las salidas (check out) y despedida de cliente.Atención al cliente tanto personal como telefónica, durante toda la estancia.Funciones de conserjería y consigna.Revisión de reservas.Auditoría nocturna.En general otras tareas encomendadas por el jefe de recepción.What are we looking for?Formación: Grado en Turismo, Máster en Marketing o similar. Imprescindible formación específica en calidad turística.Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero.Idiomas: inglés alto, valorable otros idiomas.Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.Benefits for you?You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues. Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career. We understand that a committed and experienced team is essential for growth.
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