.We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Senior Customer Value Strategy & Operations Manager.The Team The Customer Value Strategy & Operations team works as the interface between our Customer-facing Customer Value Group (CVG) teams such as the Customer Value managers, Architects, Services, Academy, Customer Support including the CVG India CoE and our Global Strategy & Operations organisation.What we do: We act as Business Partners and trusted advisors for senior business management, covering the whole bandwidth from fostering and elaborating strategic decisions all the way to the operational implementation and execution of those.Responsibilities: Drive overall growth & success of Celonis' existing customer base in close collaboration with the Customer Value Group and in alignment with other parts of Strategy & Operations and key functions.Be a strong business partner across a wide range of topics from strategic to operational including hands-on tasks.Orchestrate resource planning processes as well as regular business reviews.Monitor business performance, identify areas for improvement and spearhead major projects & programs to improve business excellence in close alignment with the leaders from the other business teams.Assist in management, operation, reporting, and enhancement of our management systems.Ensure operational discipline and be a strong support in the day-to-day business.Manage and leverage relationships with other teams at Celonis from Analytics to CRM to Enablement while representing interests of the Professional Services teams and ensuring constant alignment and exchange of relevant information.Qualifications: 5+ years of experience in Sales/Channel Strategy, Customer Success, Business Operations, Strategy/Operations Consulting, Services or similar.Firm understanding of Professional Services in a B2B environment and ideally experience in a fast-growing SaaS company.Experience in working with Salesforce and business analytics tools is a plus.Ability to thrive in a fast-paced, dynamic work environment and to manage multiple priorities and deal with ambiguity.Proven experience in successfully managing complex projects under pressure working with teams across multiple departments and functions.Exceptional problem-solving skills and the ability to develop outcome-driven solutions, with a knack for creating structure wherever it's needed.Excellent communication skills with the ability to convey complex information to wide audiences and to communicate on Senior Management and C-Level.Ability to establish credibility and rapport with senior executives.Passion for groundbreaking software, customer success and great teamwork
