Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
IT Support Analyst / L1-L2Location: Ebury Malaga - 4 days in the office and 1 day from home office per week
Responsibilities:Manage tickets from the user base:Advanced user queriesData updatesSimple configurationUser creationIdentify common problems and themes that could be resolved by development workWork with the development teams to manage changes that require formal change controlMaintain and promote data qualityPromote new features as they come online via blogs, pre-recorded videos and training sessions via VCCreate and maintain a knowledge basePromote self-service in the user baseRequired Experience and Skills:2+ years in a technical service environment (either Service Desk or Application Support)Process-driven and diligentService-focussed and goal-orientedGood level of understanding of cloud technologiesExperience with ZenDesk and/or Jira or other ticketing systems is an advantageDirect experience on Salesforce, or similar CRM, is an advantageSalesforce ADM201 certification is an advantage, but not essentialEnglish and Spanish language proficiencyStrong communication skillsSoft Skills:A good team player who is able to work as a part of a group or independentlySomeone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problemsSomeone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlinesSomeone who is able to prioritise incidents and tickets while maintaining a good level of time managementPro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situationsAbout Us:Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide.
Cultural diversity is part of what makes Ebury a special place to be.
From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people.
Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion.
We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation.
At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
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