Digital Banking Europe, Strategy & Operations Leader - Madrid, SpainAre you ready to play a pivotal role in driving growth, strategy, and success across our Financial Ecosystem in Europe? Do you have a passion for innovation and digital banking, confidence in developing digital business processes and significant experience in the digital banking space? If so, why not consider joining Western Union's new Digital Banking hub.Western Union powers your pursuit.In this new and unique role, reporting directly into the Head of Digital Bank Europe, you will be responsible for driving the overall success of our digital-to-digital operations for the new pan-European Ecosystem:Role ResponsibilitiesPreparing, implementing, and embedding an operational plan in line with the Digital Bank strategic vision and the wider Western Union strategy.Planning, monitoring, and developing operational delivery, designing and implementing key performance indicators, and tracking progress against the plan.Providing support for the launch of digital banking across new countries and subsequent growth initiatives with Country Leaders.Leadership of digital banking growth initiatives within the broader Western Union entity, liaising with regional teams.Collaborating across our four key pillars - Growth, Product, Engineering, and Operations to ensure the success of the hub.Managing key partnerships with vendors and third parties to ensure smooth delivery and operations across Europe.Role RequirementsYou will have worked in the consulting space, and within a start-up/scale-up organization.Significant experience leading operations in digital, payments, and/or retail banking is essential.Previous experience of agile working methodologies is desirable along with strong digital analytical skills.Experience in managing complex projects and working with cross-functional teams, customer-centric and hands-on mindset.Strong business acumen with a proven track record of delivering results through innovation.Excellent leadership, communication, and interpersonal skills.We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Your Spain specific benefits include:25 days annual leave - plus 10 public holidaysComprehensive life & medical cover - including dependents.Contributory pension planPreventative Care Assistance program
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