Jp-578 | Technical Support Agent For The Italian Market With English -

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.
As a Technical Support Agent, you will: Understand and respond to client's requests (by email and chat)Analyse the client's situation to reply to them quickly and efficientlyIdentify technical incidents, apprehend them, and provide an appropriate solutionOffer adequate solutions with a positive approachOrganise product returns and follow up on exchanges and repairsRequirements
What skills & experience you will bring to us?
A fluent level of Italian (spoken and written)A high level of EnglishYou are very well organised and have excellent interpersonal skillsYou can put yourself in our customers' shoes, analyse their problems and offer them individual solutionsWithin our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo rangeYou know how to work within a team, you are easy-goingYou adjust quickly to new environments, and you can follow procedures and deal with deadlinesBenefits
What do we offer?
Start date: End of August / Early SeptemberContract: Temporary (9-month contract with 1-month probation period)Full Time: (39 hours / week)Working days / Hours: Monday to Friday, from 9:00am to 6:00pmSalary: €19,500
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