Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:We are looking for a Performance & Data Manager to join our Digital Commercialization Team in Palma de Mallorca. The main purpose of the role is to build advanced performance analytics, data-driven solutions, and algorithms across all the customer journeys.**MAIN RESPONSIBILITIES**:- Control and analyse data from company databases to drive optimization and improvement of marketing techniques and business strategies.- Develop Advanced methods of analytics including Data science and machine learning techniques to better understand and predict partner behaviours.- Research and develop new algorithms to optimize and automate the way we target our partners and improve their performance.- Digitizing and connecting the different touchpoints to create a 360º partner journey analytics and tracking framework.- Identify and implement marketing tools, dashboards, visualizations, and technology requirements to develop digital analytics capability.- Merge, manage, interrogate, and extract data to supply tailored reports to stakeholders.- Cooperation with Customer Experience and Automation team on a regular basis.- To ensure automated and personalized product campaigns have the right product decisions based on data.- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS 'big data' technologies.- Build analytics tools that utilize the data pipeline to provide actionable insights into customer journey, and other key business performance metrics.CANDIDATE PROFILE:- Ability collecting data from all kinds of different sources, from web APIs to internal databases encoded in database querying language like SQL and analysis tools.- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.- Experience building and optimizing 'big data' data pipelines, architectures, and data sets.- Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.- Strong analytic skills related to working with unstructured datasets- Knowledge of statistical language (Python, SAS, R)
and experience in using a variety of analytical methods (e.G., classification/regression, collaborative filtering, cluster analysis).- Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.)- Good communication skills, to explain complex topics to people, who don't understand the data analysis technicalities.- Works well under pressure to fulfil challenging objectives and needs.You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:- Within an innovative,
engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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