Overview: Are you interested in joining a dynamic and international team of professionals to transform education? IE University Administration and Accounting is looking for a Customer Billing Assistant to join its team! Your mission is to effectively manage student accounts and provide timely and accurate responses to client inquiries regarding outstanding fees and other issues related to the different companies of the group. To facilitate necessary actions and supervise the income of other departments within the IE group.
Why IE University? With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching.
We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.
Our Purpose At IE University, we foster positive change through education, research, and innovation. As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime. Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.
Our People At IE we are:
People-drivenChange BuildersAutonomy EnthusiastsCommunication EnthusiastsKnowledge ChampionsWe are looking for a person to join a full-time position in Madrid.
Responsibilities: Your role as a Customer Billing Assistant will involve:
Coordinate with Admissions, Financial Aid, Registration Office, and Academic Program Directors for student enrollment and billing.Bill services provided by other companies and departments within the IE group.Perform accounting tasks related to bank accounts.Manage late payments.Handle N19, direct debits, refunds, and overpayments for clients.Manage donations.Provide customer service in person, by phone, and email.Proactively manage received information to resolve payment-related problems and doubts.Support audits.Assist with monthly and annual closing.Qualifications: To thrive in this role, you should possess the following qualifications:
Proficiency in English and Spanish (written and spoken).Knowledge of accounting principles and experience using ERPs and CRMs.Minimum of 3 years of relevant experience.Strong teamwork skills, ability to multitask, excellent problem-solving and communication skills, customer-oriented approach.International profile with work experience in multicultural companies.It's time to bring your best and make your mark. Now the choice is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.
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