Hochschulrechenzentrum (HRZ) - We are the IT competence and service center of Justus Liebig University Giessen (JLU). Whether data processing, infrastructure or telecommunications supply - we enable around 26,500 students and 5,700 employees to advance science and research for society every day. This makes us the technical nervous system of the university - you too can become a part of it.
Join our HRZ from the earliest possible date on a full-time, permanent basis as an IT employee (m/f/d) in IT support.
Your environmentThe HRZ enables tomorrow's discoveries with today's IT - join us in the "Service" team. Here you will become part of our IT service structure and work in a customer-oriented manner. As part of our first-level support, you will advise our users by telephone, email and in direct discussions and promote the further development of services in administration, research and teaching.
Your tasks at a glanceUser support by telephone, e-mail and direct contactUser account and authorization managementAdministration of the time recording and access control systemCollaboration in the university's central printing serviceYour qualifications and skillsCompleted relevant vocational training in the IT sectorGood knowledge of common hardware (PCs, notebooks, printers, as well as tablets and smartphones) and their operating systems such as Windows, MacOS, Linux, iOS, AndroidGood knowledge in the following areas:Standard application software (MS Office, e-mail clients, web browsers)IT services (e-mail, web, file & print services, LDAP, MS Active Directory)Network knowledge (LAN, WLAN, TCP/IP, network services)Graphics and layout software, as well as knowledge of digital printingVery good German and good written and spoken English language skillsAnalytical thinking and result-oriented way of workingHigh service orientation, very good communication skills and ability to work in a teamClass B driving license and willingness to work in shiftsOur offer to youA varied job with flexible working hoursFree use of local public transport (LandesTicket Hessen)More than 100 training seminars, workshops and e-learning opportunities per year for personal development as well as a wide range of health and sports activitiesRemuneration according to TV-H, company pension scheme, child allowance and special paymentsGood compatibility of family and career (certificate "audit familiengerechte hochschule")JLU sees itself as a family-friendly university. Applicants with children are welcome.Voluntary work is encouraged in Hessen. If you are involved in voluntary work, please indicate this in your application documents if the voluntary work is conducive to the intended activity. Applications from severely disabled persons will be given preference if they are equally suitable. A division of the position into two half-time positions is generally possible in accordance with the Hessian Equal Opportunities Act.
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