Thuringia region at the Erfurt site
Permanent position part-time/full-time
Computer Scientist as Service Technician - IT Support (f/m/d) About us
IKK classic is the largest guild health insurance fund in Germany. Thanks to our close connection to the skilled trades, getting to work is part of our DNA - we don't just talk, we do. The health of our policyholders is our top priority, just like our more than 6,500 employees. In a pleasant working atmosphere, we offer you flexibility, creative freedom and opportunities for further development. We show attitude - we live diversity and integration. We welcome all applications regardless of gender, nationality, ethnic or social origin, religion, disability, age and sexual orientation.
Your tasks
You will provide second level support in the service desk by diagnosing IT fault messages in the hardware and software area (incident management). You accept incoming reports via the ticket system, document, categorize and prioritize them and complete the processing or, if necessary, forward them to the responsible second level support unit according to the escalation levels. You will be responsible for maintaining the asset and configuration management for rolled-out and moved-in IT workstation devices. You are responsible for installing and updating the operating software on notebooks. You are the contact person for users by phone, e-mail and ticket system. You manage the IT workstation equipment in regional responsibility and coordinate the rollout and rollback of the IT workstation devices at the responsible locations.
What you bring with you
Completed university/university of applied sciences studies (diploma FH/BA or Bachelor) in computer science, business informatics or IT management or completed training in the field of IT and completed further training as an IT business administrator or comparable qualification, e.g. health insurance specialist with experience in the field of responsibility. Thorough knowledge of the integration of information technology into the work organization as well as special knowledge in the field of IT service management. Comprehensive skills in the use of Office software, ideally also in the use of IKK standard software, as well as the add-on products in the field of work. Ready-to-use knowledge of working with ticket systems (e.g. Remedy, Service Portal from ServiceNow) and IT services in the service sector. Ideally knowledge of relevant service regulations, work instructions, etc. Personal strengths are a friendly and engaging demeanor, commitment to cooperation and, in particular, an independent and structured way of working. Possession of a class B driving license.
We offer you
A salary in pay group 8 IKK-TV (€3,800 - €5,200 p.m.). Flexible working hours within the framework of independently controllable flexitime. Mobile working according to job suitability for a self-determined, balanced work-life balance. Performance-related, secure public sector pay scale and an attractive family allowance. Vacation and Christmas bonuses and a good pension scheme. 30 days' vacation; Christmas Eve and New Year's Eve are work-free. Employee offers such as corporate benefits and a financial contribution to team events and the Germany ticket. Internal company health management with a wide range of offers for your health. Further training opportunities, including via our online campus.
As an inclusive company, we value diversity and are committed to professional and social inclusion, which is why applicants with severe disabilities are given special consideration if they are equally qualified. Disability-related disadvantages are taken into account when designing the workplace. All our positions with and without management responsibility can also be filled on a part-time basis. We want to increase the proportion of women in senior specialist and management positions. Women in particular are encouraged and requested to apply.
Apply now!
If so, we look forward to receiving your detailed application by December 13, 2024. Simply use our practical application tool and attach your letter of motivation and CV.
Contact: Annegret Zechel, Tel: 0351 4292-231517
www.ikk-classic.de
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