Job Description
An Exhilarating Opportunity
Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group?
Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills.
As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment.
Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse.
A 'Can-Do!'
Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational.
Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations.
Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
What We're Looking For
A proven track record of 1-2 years in a Luxury Hotel environment in a Guest Relations Manager role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
Excellent communication and interpersonal skills, with Fluency in English and Spanish, leveraging strong verbal and written skills.
Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.
Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
The ability to focus on Guests' Needs, with a calm and courteous attitude that reflects the 'Vibe at FIVE.
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Comprehensive knowledge of Guest Services, Hotel Amenities, Local Attractions, and the latest Industry Trends.
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
Strong understanding of Industry Regulations is beneficial.
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow 'FIVERs.
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A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.
A hands-on attitude, fuelled by a 'Can-Do!'
Spirit.
Key Responsibilities
Greets and escorts VIPs upon Arrival and Departure, ensuring arrangements are Meticulously planned and Flawlessly executed to reflect 'FIVE-Styled' hospitality.
Verifies and completes Credit and Payment processes for all Guests at check-in, maintaining Precise and Regulated financial control.
Keeps the Front Office Manager updated on Critical Matters, fostering Operational Excellence and Seamless Communication.
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