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Tired of the daily grind? Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment, a different culture, and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure? Explore the details of this exciting position!
Your RoleProvide exceptional support to curators, judges, the registry, and the prosecutor's office of the court, along with companies and private individuals using digital platforms.Handle inbound customer service activities, including calls and ticket (email) handling.Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.Send reminder and status update emails to ensure timely communication and resolution.Ensure a high standard of customer service throughout all interactions.Collaborate with team members to efficiently resolve customer issues.Maintain accurate records of customer interactions and transactions.Stay informed about the latest updates and features on digital platforms to better assist customers.Continuously strive to enhance the overall customer experience.ProfileFluent in DutchExcellent verbal and written proficiency in English.Preferably to have an affinity with law/magistracy.Analytical skills, problem-solving thinking, and a healthy dose of empathy.Excellent computer skills and a readiness to acquire new tools.Our Ideal Candidate IsCommunicativeDisciplined and accurateRespectful and positive towards customersSolution-oriented thinkingPatientReliableOur OfferPaid trainingFree Spanish lessons (once a week)Unique, atmospheric, people-oriented call centre, with a good dose of funMarket-based basic salary with bonusEmployee benefits such as meal card, transport card, and private insuranceGrowth opportunitiesLocation: Barcelona, Spain
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